Delivery & Refunds

What handover means

The result is an organised library within the customer folders or storage covered by the project, together with usage guidelines, or an agreed digital transfer of those results. The exact route is confirmed for the project. No physical item is dispatched.

Schedule and access problems

Delivery follows the schedule in your written quotation. If files, access or guidelines have not arrived as agreed, email learnlogicltd@gmail.com, identifying the project and what is missing. We will investigate and arrange a resend, access correction or explanation as appropriate. Delivery issue response period: [Delivery issue response period to be confirmed]. Statutory obligations and agreed delivery rights continue to apply.

Consumers and business buyers

The cancellation information below applies when you buy as a consumer. A business buyer has no statutory cooling-off right; cancellation is governed by the agreed contract and the business ending provisions in our Terms of Service.

The following is the Schedule 3 model adapted by inserting our seller details, choosing the service-contract footnote option and omitting the two passages that apply only to goods.

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right to cancel, you must inform us (LEARNLOGIC LTD, 27 Smithies Road, London, England, SE2 0TF, learnlogicltd@gmail.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract.

Asking for an early start

If you want work to begin within the cancellation period, we need your express request in the order correspondence. Starting work alone does not end your cancellation right. If you cancel after requesting an early start, the proportionate payment described above may apply.

The right to cancel ends after the service has been fully performed only where performance began following your prior express request and your acknowledgement that you would lose that right once the service was fully performed. These arrangements are recorded in the order correspondence; they are not assumed from using this website.

Work that does not match the agreement

If the service is faulty or not as described, tell us what differs from the agreed work. Where consumer law applies, remedies can include repeat performance at no extra cost, within a reasonable time and without significant inconvenience, or a price reduction where repeat performance is impossible or is not provided as required. A reduction may be up to the full price where appropriate. These rights are separate from cancellation and are not limited by the quoted revision allowance.

Refund arrangements

Any refund due is made without undue delay and within the applicable statutory 14-day limit, using the same means of payment unless you expressly agree otherwise, with no refund fee. For an agreed consumer price reduction, that period runs from our agreement that you are entitled to it. Project prices are in pounds sterling (GBP); payment arrangements are given in the quotation.

Raising a concern

Use the published email address to explain the problem and the resolution you seek. Our complaint procedure is in the Terms of Service. Nothing on this page excludes your statutory rights or prevents you using a legal remedy available to you.